Details about your computer health

Please take a moment to give us some important information about your system, so we can better help you with your question.

Make sure you are ON your computer while filling out this page. It won’t work on a mobile device.

Computer type:

Desktop      Laptop


PC      Mac

Operating system:



Amount of RAM installed:

(PC help)   (Mac help)

Primary hard drive size:

GB free of GB total
(PC help)   (Mac help)

Graphics Card:


Last time you shut down or restarted:

   (Sleep or hibernation don't count.)

How often you run a cleanup program:

(What's a cleanup program?)

Your editing software (of most relevance to our present discussion):



Then copy this text and paste it into your thread: